Return Policy
Updated at 2022-01-01
- If you have not received an ordered item within 2 working weeks (within Malaysia) or 2 months (outside Malaysia) from the date of purchase, you might be eligible for a refund. You will be required to provide your order number for us to check your claim. Although we think 2 months is a reasonable time, depending on your location, you may have a longer period to claim a refund if you have purchased for personal use and haven’t received the item.
- If a product is deemed by us to be faulty or damaged, or if your order has been incorrectly processed by us, it will be replaced at no cost to you upon return of the original order. In most cases, you will be asked to provide a photo of the damaged/incorrect item. In the event that replacement stock is not available, you may select an alternative product or receive a refund of the initial charge.
Please contact us immediately at +6017 205 1088 or email us at admin@curatica.com.my to arrange the return of the stock. You must notify us of a problem within 7 days of receiving the goods, and they must be returned to us within 14 days of you contacting us about the return.
Why a refund may not be given by CURATICA:
In the event that the item is materially identical and similar to the description and review and works the way it should, there is usually no obligation to give a refund in circumstances like the following:
- You don’t need it after you’ve received and used it already.
- The item did not meet your expectations after usage.
- You just change your mind.
- You purchased the item by mistake.
- You don’t have adequate expertise to utilize the item.
- You request goodwill.
- You cannot access the item anymore since it has been removed.
If you are having any issues with any of our items you have purchased and need our support, please forward a message to us at admin@curatica.com.m explaining your problem.
